FAQ

Frequently Asked Questions

  • Why does my username and password not work?

First time visitors must create an account by clicking on the "Account" tab. Your PaperPie credentials do not transfer over to this store. 

  • How do I reset my password?

You can reset your password by clicking the "Forgot your password?" link on the account sign page. You will be sent an email with instructions on how to reset your password.

  • Billing- who is PaperPie Shoppe Support Team?

Sales made through paperpieshoppe.com are managed by EDC/PaperPie. Your credit card will be charged at the time of your purchase and will appear on your statement as PaperPie Shoppe. Normal turnaround time is 2-3 business days before your items ship. 

  • Where do I buy books?

PaperPie products cannot be purchased on this site. The PaperPie Shoppe provides branded apparel and accessories. Brand Partners and Customers may place product orders through the eCommerce site at paperpie.com.

  • Return Policy

We will happily return or exchange any items that you are unhappy with as long as the return is processed within 30 days of purchase. We will cover shipping costs on returns or exchanges if you receive an item that is defective or damaged. We will accept the return or exchange but you will need to cover the shipping costs if you are returning because of fit.

Returns and Exchanges by Mail

To expedite the return or exchange process, we recommend that you send an email to  with the details of your return or exchange. PaperPie Shoppe Support Team is not responsible for packages lost in transit without proof of tracking.   After that please ship return to:

PaperPie Shoppe Support Team
Attn: Returns
5404 S. 122nd E. Avenue
Tulsa, OK 74146
 
  • Where can I find how the item fits?

Individual size charts can be found on each apparel items page. Click "Size Chart" underneath the image to see accurate sizing information, where available.

  • General Help

The PaperPie Home Office will be happy to offer assistance for orders placed with paperpieshoppe.com. If you need help with an order, receive an error message, or have questions about shipping or tracking, please email and someone will be in touch within 1-2 business days. Monday-Friday 8:00am-5:00pm Central Time.